Glenn A. Bassett

• Operations management for service industries
• Management strategies for today's project shop economy
• Management styles in transition
• Personnel systems and data management
• Practical interviewing
• The evolution and future of high performance management systems
• Manager's Craft
• Practical Interviewing: A Handbook for Managers
• The new face of communication
• The problem-employee interview
• The problem-employee interview (Productive interviewing)