Great Britain. Office of Water Services

• Annual report 2000-01 of the Director General of Water Services
• Annual report 2002-03 of the Director General of Water Services for the period 1 April 2002 to 31 March 2003
• Annual report 2007-08 for the period 1 April 2007 to 31 March 2008
• Ofwat annual report 2008-09
• The cost of quality
• Comparing the performance of England & Wales water & sewerage companies with Sydney Water, Water Corporation Western Australia
• International comparison of the demand for water
• Ofwat National Customer Council and the ten regional Customer Service Committees
• Protection for vulnerable customers