Anders Gustafsson

• Conjoint Measurement
• Die E-Commerce Studie
• Competing in a Service Economy
• Customer Retention in the Automotive Industry
• Development of a versatile algorithm for optimization of radiation therapy
• Improving Customer Satisfaction, Loyalty, and Profit
• International Research Symposium on Service Excellence in Management (QUIS)
• Quis 9
• Quis 9 Symposium
• Quis 9 Symposium - S0ervice Excellence in Management. Manageing Service Quality, Volume 15, Issue 2
• Service Innovation
• Special Issue from Quis 9. International Journal of Service Industry Management, Volume 16, Issue 2