Guy St. Clair
Beyond Degrees
Bibliothekswissenschaft - Quo Vadis? / Library Science - Quo Vadis ? : Eine Disziplin Zwischen Traditionen und Visionen : Programme - Modelle - Forschungsaufgaben / a Discipline Between Challenges and Opportunities
Customer Service in the Information Environment
Entrepreneurial Librarianship
Knowledge Services
Knowledge Services Handbook
Power and Influence
Total Quality Management in Information Services