Bjørn Andersen

• The benchmarking handbook
• Business process improvement toolbox
• Root cause analysis
• Mapping work processes
• ASQ pocket guide to root cause analysis
• Bringing Business Ethics to Life
• Motorbåten; praktisk håndbok for motorbåteiere
• Root cause analysis and improvement in the healthcare sector
• Root cause analysis and improvement in the healthcare sector
• The results of benchmarking and a benchmarking process model