Jeff Sauro

• A Practical Guide to the System Usability Scale: Background, Benchmarks & Best Practices
• Customer Analytics for Dummies
• Quantifying the user experience
• Interviewing Users
• A Practical Guide to Measuring Usability
• Customer Analytics For Dummies
• Quantifying the User Experience
• Excel and R Companion to Quantifying the User Experience
• Excel and R Companion to the Second Edition of Quantifying the User Experience