Robert Bacal

• Performance management
• Perfect Phrases for Customer Service
• The complete idiot's guide to dealing with difficult employees
• Performance management
• The Complete Idiot's Guide(R) to Consulting
• How to manage performance
• Perfect phrases for managing your small business
• A Critical Look At Performance Management Systems - Why Don't They Work?
• Defusing Hostile Customers Workbook (Public Sector)
• Frases Perfectas Para Fijar Metas De Desempeno/ Perfect Phrases for Setting Performance Goals
• Frases perfectas para satisfacer al cliente / Perfect phrases for customer satisfaction (Spanish Edition)
• If It Wasn't for the Customers I'd Really Like This Job