Rob Ptacek, Jaideep Motwani, Ph.D.

• Lean Six Sigma for Service - Pursuing Perfect Service - Using a Practical Approach to Lean Six Sigma to Improve the Customer Experience and Reduce Costs in Service Industries
• The Lean Six Sigma Pocket Guide XL - Combining the Best of Both Worlds Together to Eliminate Waste! (Please refer to The Practical Lean Six Sigma Pock