Jan van Bon

• BS15000 A Pocket Guide
• Foundations of IT Service Management
• IT Service Management
• IT Service Management: An Introduction
• IT Services Procurement Based on ISPL
• ITIL V3 Foundation Exam
• ItIl V3 Temeli Bt Hizmet Yönetimi
• ISM Method
• It Service Cmm A Pocket Guide
• Metrics for IT Service Management
• Microsoft Operations Framework
• Unified Service Management